The project seeks to enhance the current Seniors Connect Program, leading seniors towards a better livelihood. This will be done through increasing the proportion of senior tenants who utilize the program, as well as securing financial support to continue the program.
Background
To preserve the vision of CityHousing Hamilton to be the best place to raise a child and age successfully, as part of our responsibility, and to provide support to the needs of a diverse community. (source: City Housing Hamilton website).
Due to the COVID-19 pandemic outbreak, seniors are more at risk and there is a need to provide wellness support with the use of digital technology which is more effective and efficient than distributing flyers to seniors to keep them informed of their well-being.
Objectives
Within one year (or less) of installing a box in buildings that allows channel 399 to be accessed by all individual units, an additional 30%-40% of senior tenants will be engaged in the Seniors Connect Program.
Within one year (or less), adding qualified volunteers to the Seniors Connect team will improve the output of digital information for seniors that will increase interest and information shared efficiently, adding value to the program.
Develop a marketing plan to enlist volunteers to the Senior Connect team by tracking interest of potential volunteers through partners and adjusting the marketing plan accordingly. Incentives of non-financial rewards for their time and work need to be included.
Requirements
Business Requirements: The Seniors Connect Program shall be accessible on televisions to all apartments included in the program on channel 399.
Solution Requirements: Seniors Connect Program’s digital content displayed must be able to fit the screens of televisions, laptops, tablets, phones, etc.
Stakeholder Requirements: The content displayed on the CCTV needs to have appropriate font that is readable by seniors.
Proposed Strategy
To secure a relationship with City of Hamilton partners (Mohawk College, McMaster University, and others) to find fit-for-purpose volunteers knowledgeable with content management and graphic design to replace exiting volunteers and assist existing volunteers of Seniors Connect.
To increase the fraction of rent (4.99$) for each tenant to fund the cable installation that broadcasts channel 399 and support the operation of Senior Connect for each building in exchange for a better lifestyle and well-being.
Next Steps
Action: Meeting with higher authorities to propose the Business Requirements Document (BRD).
Responsibility: Project Sponsor
Expected Date: 1st Quarter 2023
City Staff: Brenda Silverthorne, Project Sponsor, Seniors Connect Hamilton City Housing
Faculty: Lisa Pegg, Program Coordinator, Business Analysis, Mohawk College
Students: Vivian Si, Joshua Mallo, Jesulayomi Fadahunsi, Henil Jayesh Panchal, Matthew Chmiel, Business Analyst Students of Mohawk College
