How can we evaluate and assess the accuracy of third-party tools, and improve reliability for HSR customers?
Project Description: The passenger experience is increasingly becoming the new metric by which public transportation agencies measure their effectiveness. As such, customer feedback is invaluable and 3rd party software like the Transit App have reported customers have schedule adherence concerns. This project proposes to take a cursory look at the Transit App and reconcile their live data with HSR data to determine where/if discrepancies exist and how to address them so customers can be properly informed about the service.
Challenge Summary: We want to evaluate the accuracy of these tools to the real-life experiences of our customers. How do they perceive the accuracy? How do our tools compare to third-party tools on the market like Google and Transit App? How can we crunch the prediction data against the bus location data to understand how reliable we are in real life?
City Staff: Jay Adams, Senior Project Manager, Transit Customer Experience, City of Hamilton
Faculty, Course & Students: Craig Sherwood, Mohawk College, Course: Public Transportation
