How do we create a better housing experience and support system for tenants who are newcomers and immigrant tenants?
Project Description: CityHousing Hamilton (CHH) would like to explore the unique needs of newcomers and immigrants in individual buildings in order to build equitable support services to improve the quality of life for tenants.
The data collection/research project would focus on individual needs and uncover tenants perspective to take a holistic view at building needs. The project would build a co-creative process that could include:
Journey maps to map out and observe the basic processes of tenant life
Needs and areas where partnerships can be built to bring in relevant services.
In order to collect the data, students would:
Research human centred design
Build the framework for recruitment of tenants willing to be interviewed
Create internal interviews – scripts, schedules, training interviewers, etc.
Conduct qualitative interviews with tenants
Create journey maps
Identify recommendations and opportunities
Pilot Project: Immigrants living in CHH- taking a deep dive to their housing experience. How do we create a better housing experience and support system for these tenants?
City Staff: Kate Mannen Manager, Partnership Development & Support Services, CityHousing Hamilton; Kelly Coxson, Project Manager, CityHousing Hamilton; Carly Fisher, Co-op Student
Deliverables: Primary Research (i.e. conducting surveys and/or collecting data), Secondary Research (i.e. review of literature and finding information from books and online), Business Case, Design
Project Start Date/ Availability: Winter 2022 (January-April) through Fall 2022 (September-December)
Location: All wards that have CHH housing (Wards 1-11)
City Strategy Priority: Healthy and Safe Communities, Community Engagement and Participation, Built Environment and Infrastructure, Culture and Diversity
