How can we make improvements to the accessibility of the HSRnow suite of real-time, trip-planning products for persons with disabilities who use conventional transit?
Project Description:
Improve the experience of people with disabilities who ride conventional public transit
HSR’s mission is to make transit the first choice in transportation for all people who live, work and learn in Hamilton.
Our service is required to comply with the Accessibility for Ontarians with Disabilities Act (AODA). More importantly, we want to provide a great experience for our customers, including people with disabilities, so we also seek to identify accessibility opportunities that may not yet be legislated, particularly as it relates to the ever evolving digital realm.
Recently, several improvements and new features were made to the HSRnow suite of digital real-time, trip-planning tools, to improve the experience for our customers. These tools include a mobile-enabled website, a mobile app (iOS/Android), SMS text and an automated phone line.
We want to make sure that we have done all we can to apply the appropriate design standards correctly to these new/improved tools. This will enable us to offer an accessible, usable and useful experience for customers who use one or more of the HSRnow products to plan their trips on conventional public transit.
City Priority: Community Engagement and Participation, Clean and Green, Built Environment and Infrastructure
City Staff: Jay Adams (SPM Customer Experience, Transit (HSR))
Faculty: Jennifer Curry Jahnke, Mohawk College
Course & Students: Accessible Media Production, Nick Hilton
Deliverables: Assessment report (January) and recommendation report (April)
Where will the work go? HSR will work with our long-standing technology provider to implement improvements as part of a roadmap for continually developing the HSRnow suite of tools.
