HOW CAN WE BEST INFORM AND ENGAGE TENANTS THROUGH A RESIDENT HANDBOOK?
Project Description: The Resident Handbook is given to all new tenants upon lease signing and contains useful information on CityHousing Hamilton’s (CHH) expectations of tenants, as well as CHH’s responsibilities as a landlord. This handbook has not been updated in several years. The handbook is due to be updated to be more relevant and accessible for tenants. With this challenge, students can conduct a scan of other housing resident guides as well as survey new and old tenants about what information they would like to have upon lease-signing/move-in to create an updated resident handbook.
City Staff: Christine McKay - Tenant Support Worker, City Housing Hamilton
Deliverables: Primary Research (i.e. conducting surveys and/or collecting data), Secondary Research (i.e. review of literature and finding information from books and online), design and Other - Create new resident handbook.
Project Start Date/ Availability: Fall 2020 - Winter 2021
Location: City-Wide
City wide City Strategy Priority: Community Engagement and Participation and Healthy and Safe Communities